1. Scope of Application
This policy applies to your use of shared e-bike related features and services through this application.
This policy does not apply to third-party services accessed through this application (such as third-party payment or third-party map services), which are subject to their own privacy policies (if any).
2. Information We Collect
We only collect information within the scope necessary to provide our services, which typically includes:
2.1 Information You Provide
- Account Information: Phone number/email, verification code, login credentials, nickname, avatar (if you set one).
- Identity/Age Verification Information (if applicable): Name, ID number/ID photo, birth year or age information (used to comply with local regulations, verify riding age, risk control, and safety).
- Customer Service & Feedback: Ticket content, images/videos, reviews, and communication records you submit.
2.2 Information We Automatically Collect When You Use Our Services
- Location Information (Core): Used to display nearby vehicles/stations, navigate to vehicles, determine geofencing/no-parking zones, lock/unlock, ride billing, return verification, lost vehicle recovery, and safety risk control. This may include GPS precise positioning, base station/Wi-Fi assisted positioning, as well as origin/destination and riding trajectory. Denying location access may prevent you from using core features such as unlocking/riding/returning vehicles.
- Order & Ride Information: Vehicle number/lock number, lock/unlock records, ride start/end time, mileage, fees and billing rules, parking locations, abnormal/illegal parking records, etc.
- Device & Log Information: Device model, OS version, app version, IP address, network type, crash logs, performance data, operation logs, etc., used to ensure service stability and security.
- Vehicle/IoT Data (if applicable): Battery level, positioning module status, lock status, fault codes, etc. (used for operations, dispatching, and safety).
2.3 Payment-Related Information
We generate orders and display the amount due, payment status, refund status, etc. Payments are typically processed by the third-party payment provider you choose; we generally do not store your complete bank card number or payment password.
3. How We Use Your Information
We may use the above information for the following purposes:
- Providing and delivering core shared e-bike features: Registration and login, vehicle navigation, QR code/Bluetooth unlocking, ride billing, return verification, orders and refunds, etc.
- Safety & Risk Control: Anti-fraud, anti-theft, geofencing management, illegal parking management, accident handling assistance, account security.
- Customer Service & Dispute Resolution: Handling complaints, fault reports, billing disputes, compliance investigations, etc.
- Product & Operations Improvement: Statistical analysis, performance optimization, fault diagnosis (using de-identified/aggregated data whenever possible).
4. Device Permissions
This application may request the following permissions to enable corresponding features. You can disable some permissions in your system settings, but this may affect core functionality.
| Permission | Feature | Purpose | Can Be Disabled |
|---|---|---|---|
| Network | All features | Access services / complete transactions | Recommended on |
| Location | Find vehicle / Unlock / Billing / Return | Locate vehicles and users, geofencing | Yes |
| Camera | QR code unlock / Photo feedback | Scan QR codes, upload fault/illegal parking photos | Yes |
| Bluetooth | Bluetooth lock control | Communicate with vehicle Bluetooth lock | Yes |
| Notifications | Status alerts | Order / safety / customer service message alerts | Yes |
| Photos/Storage | Upload images / Cache | Select and upload images, cache maps | Yes |
5. How We Share, Transfer, and Publicly Disclose Your Information
5.1 Sharing (Third-Party Service Providers)
To deliver features and ensure safety, we may share necessary information with entrusted third parties. Typical scenarios include:
- Map/Location Service Providers: For map display, route planning, and geofencing capabilities (may involve location information).
- SMS/Email Service Providers: For sending verification codes and notifications.
- Payment/Risk Control Service Providers: For payment processing, refunds, and anti-fraud identification.
- Cloud Services/Storage/Log & Crash Analytics: For data storage, system stability, and security.
- Customer Service Systems: For ticket processing and customer service communication.
We require third parties to process information within the scope of their authorization and to take reasonable security measures. We will not sell your personal information.
5.2 Legal Requirements
If required by judicial or administrative authorities in accordance with the law, or to protect the legitimate rights, interests, and safety of you, us, or the public, we may provide necessary information as required by law.
5.3 Changes (Mergers/Reorganizations)
In the event of a merger, acquisition, or asset transfer, we will inform you and require the new holder to continue to be bound by this policy; otherwise, we will seek your consent again in accordance with the law.
5.4 Public Disclosure
Unless we have obtained your explicit consent or as permitted by laws and regulations, we will not publicly disclose your personal information.
6. Cookies/Similar Technologies and Device Identifiers
We may use cookies, SDKs, or similar technologies (such as device identifiers, logging technologies) to ensure security, perform statistical analysis, and improve user experience. These will not be used for purposes not stated in this policy.
7. Data Retention and Security
7.1 Retention Period
We will retain necessary information for the duration of your use of our services. After you cancel your account or request deletion, we will process the deletion or anonymization in compliance with applicable laws and regulations. Records related to transactions, finance, compliance, and security audits may need to be retained for the legally required period.
7.2 Security Measures
We take reasonable administrative, technical, and physical measures (access control, encrypted transmission, permission isolation, auditing, etc.) to protect information security. Data is encrypted during transmission.
8. Your Rights
To the extent permitted by applicable law, you may:
- Access/Correct: View and update your personal profile and order/trip records.
- Delete: Request deletion of certain information or cancel your account (except for information required to be retained by law).
- Withdraw Consent: Disable location/camera/Bluetooth/notification permissions in your system settings; disabling these may affect core functionality.
- Cancel Account: You may initiate account cancellation within the app via [Path: Me - Settings - Account & Security - Cancel Account (example)].
- Contact Us: We will process your request within a reasonable period after verifying your identity.
9. Protection of Minors
This service is intended for users who meet the minimum riding age required by local laws and regulations. If you are a minor, please use this service with the consent and guidance of your guardian.
10. Policy Updates
We may update this policy from time to time and notify you through in-app announcements or pop-ups. For significant changes, we will seek your consent again in accordance with the law.
11. How to Contact Us
If you have any questions, comments, or need to exercise your rights regarding this policy, please contact us:
- Email: peopledba@peoplego.cn
- Address: RM 101A 1/F GENPLAS IND BLDG, 56 HOI YUEN RD KWUN TONG, HONG KONG